Topic Spotlight: Consumer Products

At the Intersection of Big Data and the Internet of Things

The buzz: Data, data everywhere. The Internet of Things (IoT) is a vast ecosystem of physical objects connected to the Internet, that in aggregate offer the potential of... Read more and listen »

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Counterfeit Medical Products: Stop the Madness

The buzz: Counterfeits. The saying “Quality has its price” is especially true for pharmaceutical drugs and medical devices, where counterfeiting is now a $Billion... Read more and listen »

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Why Design Matters in a Complex World

The buzz: Design. In a world where everyone is expected to focus on execution, there’s a critical need to innovate everything from cars and shoes to enterprise... Read more and listen »

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Back to School: Lessons in Customer Service

The buzz: Customer service. Far too many companies have been inducted into the Customer Service Hall of Shame for their less-than-stellar practices – anything from... Read more and listen »

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Financial Fast-Forward: Defining A Best Practice Bank

The buzz: Banks and Technology. Since the financial crisis, banks have been working harder than ever to rebuild customer trust and improve relationships. Some are already... Read more and listen »

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Customer Journey Poll from SAP: Americans Seek Shared Values and Personalized Experience With Brands When Making Buying Decisions

WALLDORF — In today’s digital marketplace, customers have complex, varied paths to purchasing, and equally diverse feelings around brand interactions.... Read more »

Internet of Things and Life-saving Innovations: Lowering Infant Mortality

The buzz: IoT helps save lives. In 2011, the State of Indiana had the sixth highest infant mortality and child fatality rate in the US. Governor Mike Pence said,... Read more and listen »

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