Utilities Modernize Customer Experience With SAP

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WALLDORF — Delivering an exceptional customer experience is key to improving service and agility in the utility industry. SAP AG continues to lead its utility customers through a market transformation, (more…)

SAP Positioned in Leaders Quadrant of Magic Quadrant for Customer Care and Billing Solutions in the Energy and Utilities Market

SAP today announced it has been positioned by Gartner Inc. in the leaders quadrant of the “Magic Quadrant for Utilities Customer Information Systems (CIS)” report. SAP is recognized as a market leader for both its “ability to execute” and its “completeness of vision.” More than 600 utilities worldwide are using SAP for Utilities solutions for comprehensive management over customer care and billing. Read the newsbyte.

Update: SAP Business Suite

Real-time data analysis, collaboration à la Facebook, and forecasts thanks to BI features – SAP Business Suite has received a number of interesting new functions. We’ll show you what Innovations 2010 offers to SAP users. Read the full SAP.info article.

Powered-Up SAP CRM

Solar-paneled roofs, smart electricity meters, switch-happy customers: Today’s utility companies are having to find new ways to secure their user bases. Luckily, SAP Customer Relationship Management (SAP CRM) is here to help. Looking ahead, it’s clear that the energy industry is facing a more intelligent future: smart grids, smart homes and smart metering are already on the rise, and renewable energies such as wind, hydroelectric and solar power are replacing conventional sources. Read the full article at SAP.info.

Telcos Exemplary of Business Transformation Across Industries?

Having read the recent article on new business for transformed telcos by my colleague Fergus O’Reilly, chief  solution expert, Consume to Cash, SAP, I was interested in hearing more. So I sat down with him to learn more about consume to cash solutions and why telcos can be exemplary of business transformation across many different industries. I also learned why product-based businesses are increasingly moving to become service businesses, and the importance of direct customer relationships, flexible pricing models and running multi-sided markets. (more…)

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