SAP Positioned in Leaders Quadrant of Magic Quadrant for Customer Care and Billing Solutions in the Energy and Utilities Market
SAP today announced it has been positioned by Gartner Inc. in the leaders quadrant of the “Magic Quadrant for Utilities Customer Information Systems (CIS)” report. SAP is recognized as a market leader for both its “ability to execute” and its “completeness of vision.” More than 600 utilities worldwide are using SAP for Utilities solutions for comprehensive management over customer care and billing. Read the newsbyte.
Solar-paneled roofs, smart electricity meters, switch-happy customers: Today’s utility companies are having to find new ways to secure their user bases. Luckily, SAP Customer Relationship Management (SAP CRM) is here to help. Looking ahead, it’s clear that the energy industry is facing a more intelligent future: smart grids, smart homes and smart metering are already on the rise, and renewable energies such as wind, hydroelectric and solar power are replacing conventional sources. Read the full article at SAP.info.
Having read the recent article on new business for transformed telcos by my colleague Fergus O’Reilly, chief solution expert, Consume to Cash, SAP, I was interested in hearing more. So I sat down with him to learn more about consume to cash solutions and why telcos can be exemplary of business transformation across many different industries. I also learned why product-based businesses are increasingly moving to become service businesses, and the importance of direct customer relationships, flexible pricing models and running multi-sided markets. (more…)