The Best-Run Businesses Run SAP

Did I just use “dominates” in a headline? Yes. Yes I did. I know what you’re thinking: “Really, Tim? Isn’t it a little self serving?” Yes and no. Yes, because I agree that “dominates” is a bold word. No, because the fine editors of CGT Magazine used this word to describe how SAP fared in their 2012 Reader’s Choice Awards. (more…)

Breaking new ground for companies to scale and sustain a profitable customer experience in today’s mobile and social media age, executives from SAP have developed a new framework that goes beyond traditional CRM. The Customer Experience Edge: Technology and Techniques for Delivering an Enduring, Profitable, and Positive Experience to Your Customers provides guidance on how to deliver an exceptional 360-degree customer experience profitably. Read the newsbyte.

HP and SAP AG today announced an agreement for HP Enterprise Services to provide cloud-based delivery of SAP applications that enable enterprises to deploy applications in a scalable and affordable manner. The combination of these solutions will empower enterprise customers to dramatically increase the availability and speed of business information, leading to faster and more insightful decision-making. Read the press release.

SAP today announced the launch of its “360-Degree Customer View” microsite at www.360customerview.com. Serving as a one-stop information source, the microsite offers cutting-edge material to help companies deliver an outstanding customer experience  traditional customer relationship management (CRM)-focused sales, service and marketing. The new microsite centers on how companies can maximize the effectiveness of every customer interaction and drive efficiency by equipping employees with the insight needed to provide a true 360-degree customer experience. Read the newsbyte.

SAP today announced that Agilent Technologies Inc., a worldwide leader in bio-analytical and electronic measurement instruments for the communications, electronics, life sciences and chemical analysis industries, has chosen SAP to optimize its customer service operations. SAP Business Communications Management software will integrate Agilent’s telephony and customer relationship management (CRM) systems and as a result, Agilent will be able to provide faster responses to customers with lower operating costs. Read the newsbyte.

Solar-paneled roofs, smart electricity meters, switch-happy customers: Today’s utility companies are having to find new ways to secure their user bases. Luckily, SAP Customer Relationship Management (SAP CRM) is here to help. Looking ahead, it’s clear that the energy industry is facing a more intelligent future: smart grids, smart homes and smart metering are already on the rise, and renewable energies such as wind, hydroelectric and solar power are replacing conventional sources. Read the full article at SAP.info.

How can collaboration improve sales? That’s the question Rahim Bhatia, SAP StreamWork VP, answered today during a session at SAPPHIRE NOW. Session attendees were looking for a way to help sales teams move from email and voicemail to a more structured and productive way of managing unstructured work and information. (more…)

SAP and Sybase today announced a series of new mobile apps built on Sybase Unwired Platform aimed at mobilizing business processes and business information across key industries including manufacturing, consumer products, utilities, high tech, oil and gas, and retail. Read the press release.

SAP and Sybase today announced a series of new mobile apps built on Sybase Unwired Platform aimed at mobilizing business processes and business information across key industries including manufacturing, consumer products, utilities, high tech, oil and gas, and retail. Read the press release.

Delivering on its strategy to bring collaborative capabilities to every application and facet of work, SAP today announced that the cloud-based collaborative application SAP StreamWork is now available to integrate with SAP business software. SAP enables individuals, teams and entire organizations to better collectively problem-solve, brainstorm and make decisions directly within their business applications and with the information they know and use every day. Read the press release.