Spotlight: SAP Business Trends

Keeping Customer Service Up When the Chips Are Down

Customer service is a nonstop endeavor -- even when a company implements new software. ... Read more »

Trust Me: Workplace Trust Matters

More than ever, collaboration powered by technology does amazing things. It can put your graphics team in Madrid together with your business development group in Manchester... Read more »

Personalization Drives Innovation at Hallmark

You wouldn't think Hallmark, a company that has been helping people share love and laughter for over 100 years, would need to get more personal. But that’s exactly what... Read more »

Telco Alert! The $50 Billion Mobile Opportunity Starts with Champagne

It’s not a bad idea to start any $50 billion opportunity by drinking champagne, and in this particular case for telcos, it really does make sense. Here’s why. ... Read more »

Remote Working Goes Mainstream: Three Personality Traits for Success

I was recently invited to deliver a webinar on managing remote workers which got me thinking about what it takes to work successfully from home. But I’ve also been... Read more »

Is Complex Better Than Complicated?

Unless you have a software background, you’ve probably never heard of longtime Python coder Tim Peters. ... Read more »

Re-Imagining CARE

According to March of Dimes, 1 in 10 babies born in the United States spends time in a neonatal intensive care unit (NICU). ... Read more »

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