Spotlight: Forbes

Why Do Customers Fall in Love? A Valentine for an Audience of One

Every February, millions of Americans are faced with the daunting decision of selecting just the right Valentine’s Day card for their sweethearts. ... Read more »

Why Organizations Without Hierarchy Really Work

Imagine a huge, complex organization where no one is in charge. Can’t see it? Well, look in the mirror. One example is that thing sitting on top of your shoulders called... Read more »

Is Your Business Ready For The Internet Of Things?

Today, there are more mobile devices than there are people on the planet. By 2020 it is estimated that there will be 2.5 billion connected people on social networks and they... Read more »

5 Frightening Halloween Treats You Didn’t Know About

Dying to kick your Halloween season up a few notches this year? Here are five frightening Halloween treats you might want to consider. ... Read more »

The Customer Revolution: Fight For Your Right To Party

As the founder of and a true pioneer in the e-commerce space, it’s safe to say that Jeff Bezos knows a thing or two about the customer experience. ... Read more »

The Truth About Mobile Technology

I base my truth about mobile on two things: what customers and industry leaders say and how analysts define leadership in this space. ... Read more »

44 Facts Defining the Future of Customer Engagement

Imagine having a single view of every customer interaction with your business at your fingertips. ... Read more »

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